Should Your Business Outsource Inbound Calls? Is It Worth It?
- Miguel Virgen, PhD Student in Business
- Mar 9
- 2 min read
Updated: Mar 9
In today’s competitive business world, customer service is a key factor in customer retention and brand reputation. But managing inbound calls efficiently can be a challenge—especially for growing businesses. Many companies choose to outsource their inbound calls to third-party call centers or virtual receptionists. The big question is: Is outsourcing inbound calls worth it?
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